Phone cards FAQs

• What is a prepaid phone card and how does it work? Prepaid phone cards are services provided by telecom companies by selling calling time in advance. When you buy a prepaid phone card or prepaid calling card from Nepal-phone-card.com, you pay for the long distance calling time connection in advance. You can use these cards to call anywhere in the world from the United States only. The value of calls made through the phone card is deducted based on connection fee, duration of connection, surcharges and associated maintenance charges.
• What's the difference between prepaid phone cards, phone cards, prepaid calling cards, calling cards, long distance phone cards? They refer to the same thing, i.e. prepaid long distance service from telecom companies who produce these cards. You pay for the long distance service in advance, and have no monthly fees, sign up fees or contract.
• My phone card says Invalid after entering the PIN given. What do I do? Calling card manufacturers usually change access numbers when they change carriers. The result is that they have some batch of cards with the old access number and some new batch with the new access numbers. Sometimes even up to 3 access numbers. Thus, causing PINs to be invalid when using a wrong different access number. Please make sure to try ALL the access numbers that were given to you before contacting us. Most of the time, using a wrong access number causes "Invalid PIN problem". However, if you tried all the access numbers and it is still not working, please contact us right away.
• What should I do if I have a problem using my phone card? The best thing to do is to call the customer service number we provide with your PIN. This toll free number connects you to the service department at the company that controls the access number and value of the PINs for their phone card. However, if you do not receive proper attention, please feel free to give us a call.
• How are rates and minutes computed? Deducting the connection fee from the face value of the card, and dividing the result by the rate per minute determine the usable minutes. All minutes shown are based on only one call and one connection fee. Please look at the poster posted for each card (can be found in the phone card's details page) for the most accurate minutes/rates.
• Why do you calculate available minutes based on one call? This is a convention adopted by the phone card companies to make it easy to compare total connect times for various cards.
• Are there any other charges made against my credit card when I buy a phone card? There is a $1 service charge for orders that have a face value of less than $20. For any orders $20 or greater, the service charge is waived.
• Are the rates any different if a cell phone is used in the call? Yes. Calls made from or to cell phones are priced at a higher rate due to the extra technology involved in completing the connection.
• When does a call connect? All pins are computer recorded. The actual call begins 30-45 seconds after the connection RING, not when there is an ANSWER. If you do not get an answer in the first 30-45 seconds, after the first ring Please hang-up and call again.

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